CEO Blog: Reflecting on 2023 and what’s in store for 2024

CEO Blog: Reflecting on 2023 and what’s in store for 2024 What were your highlights for 2023? For Fourteen IP, like everyone in and connected to the hospitality industry, the last few years have been challenging and after the pandemic, we have seen many changes and had to adapt. We spent much of 2022 working […]

Five use cases for voice assistants in hotels

5 use cases for voice assistants in hotels

The increasing prevalence of voice-based interactions in everyday life has led to a rising demand for similar convenience during travel. Here are 5 use cases for intelligent voice assistants in hotels

AI Enabled Customer Service

AI Enabled Customer-Service

According to a recent article by analysts McKinsey and Company, “AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalised, proactive experiences that drive customer engagement.” Find out more…

What AI-driven customer service maturity looks like

AI-driven customer service

According to a recently published article by analysts McKinsey and Company, on the “AI-enabled customer service”, our AI-powered virtual agent solution EVA, has achieved level four on a five-level scale, describing the maturity of a company’s AI-driven customer service.

Large Language Model AI Transforms Hotel Guest Interactions

Large Language Model AI Transforms Hotel Guest Interactions CEO Neil Tolley describes our AI Journey with EVA – Our AI Powered Virtual Agent Solution for Hotels There’s a lot of talk about AI at present, with ChatGPT rightly getting a lot of plaudits (and some concerns) for the simply mind-blowing things it can do. We have already […]

An interview with Ron Grau

Ron Grau

An interview with Ron Grau It is time to introduce our CEO, North America, Ron Grau to the blog. Ron talks all about the year ahead and how he began his career in telecoms, and what the hottest trends in technology are right now. What lies ahead for Fourteen in 2023? We spent a lot […]

Christmas With Fourteen IP – Featuring Neil Tolley

How has business been in 2022 Neil? It’s been a rollercoaster year, as we all came out of covid, we could see the demand for hotels and for travel increasing and that has been great, but of course, that upside also comes with the downside of a global lack of staff, particularly acute in the […]