Fourteen IP acquires its own Cisco BroadWorks carrier-grade telephony platforms

Fourteen IP, the leading solution provider to the global hospitality industry, today announced that following significant investment, it has acquired its own Cisco BroadWorks carrier-grade telephony platforms, allowing them to further strengthen its Evolution Voice offering for its growing global client base. The Cloud PBX platforms are hosted in carrier-grade data centres located in Virginia…

Trends & Predictions in Post Pandemic Customer Engagement

Trends and predictions around post-pandemic customer engagement Research conducted and released over the past several weeks has revealed key insights about how customer preferences are changing in the time of COVID-19 and how businesses are responding. Let’s look at some of the latest stats and predictions – and what they mean for service organizations. 56%…