San Antonio Marriott Riverwalk

San Antonio Marriott Riverwalk Situated on the vibrant Riverwalk in downtown San Antonio TX opposite the Henry B. Gonzalez Convention Center, the San Antonio Marriott Riverwalk is an ideal hotel location for business and leisure travelers to connect, meet and unwind. The sophisticated hotel rooms come with stunning views of either downtown San Antonio or the […]

Mandarin Oriental Savoy, Zurich 

Mandarin Oriental Savoy, Zurich Founded in 1838, this iconic property, the oldest grand hotel in the city, is the latest addition to Mandarin Oriental’s collection of award-winning hotels. Redesigned by interior designer Tristan Auer, this exclusive landmark on Zurich’s “Paradeplatz” lies close to luxury flagship stores, the historic town and the charming promenade leading to […]

Courtyard Aberdeen Airport

Courtyard Aberdeen Airport Courtyard Aberdeen Airport in Dyce is a contemporary hotel for both business and leisure travelers, located just a short walk from Aberdeen International Airport. These stylish, family-friendly rooms feature 42-inch flat-screen TVs and free Wi-Fi. Rejuvenate after a busy day at our 24-hour fitness centre, or savour a delicious meal and drinks […]

COURTYARD KING KAMEHAMEHA’S KONA BEACH HOTEL

COURTYARD KING KAMEHAMEHA’S KONA BEACH HOTEL Experience Hawaii’s Big Island like never before at the newly renovated Courtyard King Kamehameha’s Kona Beach Hotel. The beachfront hotel features 452 brand-new guest rooms and suites, complete with new island-inspired décor, modern amenities, spacious lanais, and sparkling ocean views. Beyond the new rooms, relax beside our infinity pool, […]

Red Carnation Milestone

Red Carnation Milestone The exquisite five-star, Grade II listed Milestone Hotel is located within the Royal Borough of Kensington and Chelsea, overlooking Kensington Palace and Gardens, minutes from the Royal Albert Hall, and boasts easy access to the West End. As part of The Red Carnation Hotel Collection, expect unrivaled service and beautifully appointed guest […]

Millennium The Chelsea Harbour Hotel & Spa

Millennium The Chelsea Harbour Hotel & Spa Experience this 5-star luxury hotel in one of London’s most prestigious areas. With breath-taking panoramic views over Chelsea Harbour Marina and the River Thames, The Chelsea Harbour Hotel & Spa comes with everything you need for complete relaxation – attentive service, spa and health club facilities, and 158 […]

What AI-driven customer service maturity looks like

AI-driven customer service

According to a recently published article by analysts McKinsey and Company, on the “AI-enabled customer service”, our AI-powered virtual agent solution EVA, has achieved level four on a five-level scale, describing the maturity of a company’s AI-driven customer service.

Large Language Model AI Transforms Hotel Guest Interactions

Large Language Model AI Transforms Hotel Guest Interactions CEO Neil Tolley describes our AI Journey with EVA – Our AI Powered Virtual Agent Solution for Hotels There’s a lot of talk about AI at present, with ChatGPT rightly getting a lot of plaudits (and some concerns) for the simply mind-blowing things it can do. We have already […]