We talk to Dan Cunliffe our Technical Director about future solutions. plans and the current trends in technology
Q: Having worked with technology for several years, how do customer preferences vary from when you first started out.
Over the year’s customer preferences have not only moved from the on-premise cap-ex model to a hosted op-ex model. They also are looking use telephony and network technology to improve the guest experience.
Originally simple requirements would be to charge phone calls from guest rooms, now we can make use of Artificial Intelligence to provide a concierge service!
Q: Fourteen really stands out from the crowd when it comes to hospitality tech – why do you think that’s the case?
Fourteen are constantly working on the next technology to empower our clients and their guests to get the most out of their telephone system, also as we operate exclusively in the hospitality sector we are not distracted by the noise of what other industries require.
Q: Technology develops and evolves incredibly fast, how do you ensure you’re always able to present the latest solutions to your partners.
By working with our suppliers and clients to see where the hospitality industry is heading next and ensuring we are a step ahead with being able to empower this, a prime example being in-bedroom smart tech where a room is enabled for a guest to control the lights, entertainment, and curtains from their bedroom phone.
Q: With several countries moving away from traditional solutions and onto ip. How can fourteen enable the hospitality industry to make the transition on an international scale.
Our evolution voice product can offer either SIP trunking or full hosted telephony designed exclusively from the ground up for the hospitality industry, our low cost of entry for an Dialtone license removes the excessive costs historically associated with a bedroom phone on hosted.
Q: Finally, what future solutions are partners able to expect to see from fourteen?
We are just launching our Artificial intelligence-powered operator EVA which will be able to integrate to a properties PMS system, allowing a guest to, for example, phone for fresh towels with the system automatically logging the request. Beyond this, we are constantly striving to harness the latest technologies to give greater guest and hotel staff experiences.