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The leading provider of hotel cloud telephony and AI solutions.

A customer focused global carrier and innovator, dedicated to the hospitality industry.

ABOUT US

Fourteen IP is the leading provider of cloud telephony and AI-powered virtual agent solutions for the hospitality sector across North America, UK and Europe.

Founded in 2011, our Evolution Voice hotel cloud telephony service has been deployed in over 330,000 hotel rooms across 24 countries.

Investors in People Gold

Our AI-powered Evolution Virtual Agent service (EVA) is operating in over 30,000 guest rooms and growing every week, answering and managing guest calls in record time and diverting millions of calls away from busy front desks.

Approved by all major hotel brands, Fourteen IP supports leading hotels and groups worldwide, together with individual and independent hotels.

WHO WE ARE

We are more than just work colleagues, we are a family of people who care passionately about what we do, how we do it, our amazing customers and about one another.

The Fourteen Way

The Fourteen Way is our Vision, Mission, Values and Culture as a business. Our Vision is to grow and develop our company to be the Voice, Data and AI Solution Providers of choice in North America, the UK and Europe.

We will reach our goals by providing the very best solutions, employing the very best staff and training them to the highest standards possible. Fourteen IP cares passionately about its customers and its employees and we work very hard to ensure we offer the very best to both at all times.

We will make mistakes, we will learn from them and continuously improve and we urge our customers and our employees to provide feedback to us at any time, to help us to improve in any way, no matter how small.

Our Mission

To be the most chosen and valued brand in the hospitality AI and cloud communications market by providing product innovation, customer led solutions and outstanding service.

Family

We treat our customers, our partners and our people like family.

  • We treat everyone as equals
  • We recognise and value your loyalty
  • We take time to understand your needs
  • We work together to fix things that go aren’t working
  • We provide staff with the tools and training needed to do their jobs well, we listen to their personal development aspirations and where possible, support their achievement of them.

Communication

We communicate openly, consistently and encourage feedback.

  • We’re easy to talk to
  • We’re proud of our brand & communicate as one
  • We listen, learn and change where needed
  • We are open and transparent with you, to have your trust
  • We embed a culture and practices that enhance employee engagement.
  • We provide regular updates about the business through newsletters, town hall and company meetings. We provide regular, helpful feedback about staff performance

Passion

We are passionate about everything we do.

  • When we make a promise to you, we keep it
  • We will step up and go beyond to exceed your expectations We’re proud to deliver to your needs
  • We want your experience with us to stand out from the crowd
  • We provide reward and award schemes where staff achievements can be acknowledged
  • We celebrate and share staff successes

Innovation

We continuously learn from people, experiences and new ideas.

  • We use insight and foresight in making decisions and changes We’re always looking for new ideas and solutions that will benefit you
  • We take the effort away from you, wherever we can
  • We provide access to forums or focus groups where staff ideas and suggestions can be voiced
  • We listen to employee ideas and suggestions with an open mind

We understand choosing a new technology partner for your hotel can be difficult, so we have put together our 9 reasons, we think you should partner with Fourteen IP for your hotel technology solutions.

Hospitality Specialists

Reputation & Experience

Customer Focused

Innovation

Reliability

Compatibility

Scalability

Competitive Prices

We Listen

Spend more time face-to-face with guests

Let our AI Voice Assistant EVA answer guest calls quickly and professionally leaving your front desk staff to engage with more guests face to face.

About Us

Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.

Worldwide

  • America
  • UK/EU
  • Canada
  • Mexico

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