EVA is a cloud-based platform and can be deployed in a number of ways but as it is managing voice calls, it has to be connected to the hotel telephone system. This is because it is receiving internal guest calls from hotel rooms and external calls coming into the hotel and has to be able to transfer those calls, when necessary, to live agents and specific departments within the hotel.
EVA ConnectPro manages the voice and data integration between EVA and an on-premise telephone system, providing room number information and enabling the hosted telephony features needed by EVA. The following explains how and why.
The simplest integration by far is with our own Evolution Voice hotel cloud telephony service. The integration is native, so requires nothing at all adding, apart from any 3rd party system integrations you choose to add. Calls are answered, transferred and diverted seamlessly with guest name, room number and loyalty status included for internal calls.
If you have an on-premise telephone system such as a Nortel, Mitel, Avaya, NEC or similar, an Integration Package will most likely be required to connect EVA to your telephone system.
Depending on the make and model of your telephone system, what telephone lines you are using and whether your telephone system is connected to the internet, you may require additional direct dial telephone lines or to replace traditional digital telephony circuits with SIP Trunks, if indeed your telephone system can connect to them.
The alternative, is to use our EVA ConnectPro service.
EVA ConnectPro is designed to be installed between the PBX and the telephone network, facilitating a direct connection to EVA through a SIP Trunk.
Inbound calls to the hotel’s main number are seamlessly routed via EVA ConnectPro to EVA, ensuring efficient call management and connectivity. DID (Direct Inward Dialling) calls are routed directly to the PBX.
EVA ConnectPro intelligently routes outbound calls from the PBX, from guests and staff, either to EVA or out to the telephone network.
This service is available for a cost effective monthly subscription.
This guide talks you through the various options available when it comes to integrating EVA into your hotel Telephone System or PBX and the information that Fourteen IP needs to help you get started with AI.
Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
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