Evolution Virtual Agent™ Hotel AI Solution
Where Hospitality Meets Artificial Intelligence
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INTRODUCING EVOLUTION VIRTUAL AGENT (EVA)
Here at Fourteen IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk - with EVA (Evolution Virtual Agent ™), everything guests need is just a conversation away.
EVA isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.
Unlike traditional voice bots EVA is guest led, meaning guests can ask EVA anything they like rather than be led by the bot telling them what they can ask. Guests can talk to EVA like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and EVA can understand and respond accordingly.
Core Features
Available 24/7/365
EVA is available day and night, answering guest calls quickly and professionally. EVA doesn’t need holidays, get sick or leave to work elsewhere.
Multi-lingual
EVA is available in multiple languages including English, French, Spanish, German, Italian and can offer guests a choice on answering.
SMS and Webchat
EVA can send information to guests via SMS such as directions and web links, and manage social media and webchat interactions.
Gathers Feedback
EVA can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.
Room Service Ordering
Guests can place orders for room service directly through EVA, when integrated with SevenRooms, OpenTable or similar booking platforms.
Concierge Services
From restaurant reservations to transportation arrangements, EVA can assist guests with planning their itinerary and exploring.
Check-in/Check-out
EVA streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.
API Integrations
Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.
Here’s why leading hotel brands have approved EVA for their hotels
Resources
Download our buyers guide to hotel AI solutions
Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.
Hear EVA in Action
EVA answering guest questions at the San Antonio Marriott Rivercenter
EVA providing spa information and gathering guest feedback at the Gaylord Texan
EVA recognising guest loyalty status and referring them to the loyalty app at the Gaylord texan
EVA managing a call to the guest services team requesting towels
EVA managing a request for a sofa bed at the Courtyard Paris Gare de Lyon
EVA managing a guest request for shampoo to be sent to their room
Get started with Hotel AI today!
Contact us today to learn more about how EVA can benefit your property and schedule a demo. Join the ranks of leading hotels worldwide that are embracing AI technology to exceed guest expectations and stay ahead in the competitive hospitality industry.
About Us
Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
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