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Global engineering support services for hotels

Experienced, security cleared engineers and 24x7x365 NOC facilities


With a global presence spanning the UK, Europe, Canada and USA, our dedicated support team is committed to providing unparalleled assistance to hotels worldwide.

Founded in 2011, our Evolution Voice hotel cloud telephony service are supported in over 330,000 hotel rooms across 24 countries.

Our Commitment to Excellence

At Fourteen IP, we understand the critical role that reliable support plays in ensuring the seamless operation of your hotel’s technology infrastructure. Our support services are rooted in a legacy of telecommunications expertise and a reputation for excellence in customer service.

24/7 Worldwide Assistance

Our support team is available around the clock, ensuring that assistance is always just a phone call or email away, regardless of your location or time zone.

Technical Expertise

With decades of experience in the telecommunications industry, our support staff possesses the technical know-how to address any issue promptly and effectively.

Tailored Solutions

We understand that each hotel is unique, which is why we provide personalised support tailored to your specific needs and challenges.

Partner of Choice

Choosing Fourteen IP as your Support Partner provides a wealth of benefits to you as a hotelier or an IT Manager. Have the confidence that you are working with a credible organisation that specialises in the hospitality sector and can deliver exceptional services with a proven track record.

Network Support

Fourteen IP offers tailored network support packages that reduce the risk, time and costs of managing your wired and wireless data infrastructures. Choose the services and SLA’s that suit your hotel (or chain) and benefit from increased reach, either geographically, nationwide or across new technologies or vendors which supplement your own skill sets.

Troubleshooting and Issue Resolution

Whether you’re experiencing connectivity issues, software glitches, or hardware malfunctions, our support team is here to diagnose and resolve any issues promptly to minimise downtime.

Training and Guidance

From training your staff on the use of AI-powered virtual agent services to providing guidance on optimising your communications infrastructure, we offer comprehensive training and guidance to help you make the most of your technology investment.

Proactive Monitoring

Our proactive monitoring services ensure that potential issues are identified and addressed before they escalate, providing peace of mind and uninterrupted operation for your hotel.

Get the engineering support your hotel deserves

Contact the Fourteen IP's support team today and find out how we can ensure your hotel technologies are optimised and reliably supported.

About Us

Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.


  • America
  • UK/EU
  • Canada
  • Mexico

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