An introduction to Evolution Voice by Fourteen IP
Evolution Voice is designed for hospitality and powered by Cisco BroadSoft the global leader in Unified Communications. Evolution Voice is the leading cloud telephony solution for hotels across the globe with over 330,000 rooms connected.
EV Select is designed for select / focused service properties offering all the benefits of Evolution Voice at a great price.
Replacing your old PBX
10, 15 or 20+ years old that is the age of most hotel telephone systems, connected to all your rooms and admin extensions, but also other vital systems such as PMS, Fire, Call accounting and perhaps some lines and extensions that have been forgotten.
Over 20 years’ experience in installing telephony in hotels across the world, and over 330,000 Guest Rooms connected to Evolution Voice gives Fourteen IP unrivalled experience in the design and deployment of your voice solution. Experience that is vital to a successful and problem free project.
Fourteen IP will work with you to ensure we capture all the details through our unique scan and survey and through the installation by our expert team of Technicians and Project Managers.
It is not just about replacing old with new and on premise with cloud based, we understand hospitality, we understand that different properties have different requirements and we have created solutions to meet these needs. Solutions that cover simple to high end integrated contact centres, mobility solutions to free your staff from the front desk or integrate with other systems such as guest response and BMS, reporting tools to allow you to see what is happening in your property and react in real time.
Why move to Evolution Voice?
Our most popular question so we have listed the top reasons to move to our Evolution Voice solution, in no particular order as some benefits may vary by brand.
Evolution Voice is a carrier grade solution, powered by Broadsoft the world’s leading provider of Unified Communications as a service. This means that you have a new PBX with the latest functionality, ALWAYS, its super reliable, super resilient and ready for every change your business throws at it. So, you change your PBX just Once and that’s it, there is no lifespan, you may add or remove phones change from physical phones to app’s or whatever the future brings, we are ready now.
We have already started to centralise services for hotel groups, Guest Services or MAGIC for example, Evolution Voice allows us to present calls for multiple properties across a city or even a state to a single property allowing resources to be re-assigned and costs to be significantly reduced. Savings per year can hit 6 or 7 figures depending on the number of properties included and service to guests is improved. The solution is already centralised so be it Guest Services or properties that are next to each other on the same campus or teams based on department, we can cluster them together to help them work better and reduce costs.
Adding mobility is a breeze, for properties that have Guestware/Salesforce or other then we can add our mobile app EV One to a single device such as an iPod or other smart device to allow users to have just one device to work with, reducing complexity and cost and having to spend money on a costly DECT system. Smaller properties may wish to add the app to an existing mobile or shared device to allow calls to be answered when away from the front desk, EV one has a very low monthly cost and works over WIFI or 4G and will work anywhere there is signal.
Adding and removing users is simple, new bedrooms, new admin users or removing the same is straightforward and prices drop from the very next bill. If you are a resort that has close season or quiet periods, we can reduce your payments right down during those quiet periods to help you keep costs low. JW Marriott in Venice closes for 3 months per year, during that time we do not charge for their guest room licences.
No matter which one of our three commercial models you choose your telecom costs are easy to budget, they are the same every month. You do not need to budget for a new PBX or be concerned about lifespan, plus with EV Select for Select service hotels we have a solution to meet every property and every budget.
When change comes, which it invariably does, you know you will be ready. Removing guest phones from rooms, moving guest communication to your brand app, linking your admin communications to all other sites and offices, linking presence and whatever is thrown at us we are ready. We have already helped hone groups with change, moving sales offices and re-allocating to on property teams and adding call recording and new sales agents quickly and cost effectively.
We already mentioned EV is powered by Broadsoft, but we did not mention that we have our own BroadWorks carrier-grade telephony platforms, allowing us to further strengthen our Evolution Voice offering for our growing global client base.
Our Cloud PBX platforms are hosted in carrier-grade data centres located in Virginia and Texas, with European platforms hosted in London and Frankfurt, which will power Fourteen IP’s Evolution Voice solutions and services.
Not only do you have all that reliability, but you also don’t have to pay for power or air conditioning yourself, it’s all included in the price. And it’s upgraded with the latest software and features at least twice every year.
EVOLUTION VIRTUAL AGENT is here and is reducing calls to hotel agents by over 50%, EVA helps improve the service offered to guests whilst reducing your costs and can answer external calls and replace any existing auto attendant that may be in place.
Auto attendant to answer your calls and route them, voice recognition to allow guests and callers to speak their requirement, call recording for 1 phone or 100 for a month or a year, phones and numbers for a new sales campaign or a pre-opening office, mobile or desktop app for a remote worker. The list goes on, with Evolution Voice we can provide it all quickly and at low cost.
All I need is dial-tone after all. The 9 reasons above are all real and all play a part in why 250,00 guest rooms and counting rely on Evolution Voice. But we understand you may still be drawn to a low price, but is it?
How much have communications changed in just the past few years with BT announcing it will switch off its Integrated Services Digital Network by 2025 and the growth of unified communications incorporating every means of communication from voice to text, to social and more. Guest and associate communication is changing and that spans all brands, changing to Evolution Voice today will give you dial-tone (and more if you want it) and when your time to change comes you will be ready, with known costs and always up to date software, flexible commercial models, 24×7 support and connection to a huge and growing network of locations.
