Evolution Virtual Agent (EVA) for Marriott Hotels
Intelligent Automated Guest Interactions,
IVR and AI for Marriott
Read on to discover how you can improve efficiencies and guest interactions with EVA – our Evolution Virtual Agent service
The following information has been compiled specifically for the Marriott Managed and Franchised properties and provides everything you need to know about this Marriott approved AI-powered virtual agent solution, EVA, from Fourteen IP.
What is EVA?
Our Evolution Virtual Agent service (EVA) combines intelligent IVR with AI technology and machine learning to help hotels around the world enhance staff productivity and improve the guest experience. Available 24x7x365 EVA can reduce calls to guest services by over 75%, allowing staff to concentrate on guests requiring that extra personal touch.
With its almost human like interaction, EVA virtual agents can take and make calls to guests and staff in order to provide answers to regularly asked questions, take requests for wake-up calls, room items and maintenance requests. EVA can also integrate with 3rd party front and back-of-house hotel systems, see API guide below.
What does EVA sound like?
The following audio clips have been recorded from live installations. Click on the play arrow to listen to each example in turn.
EVA at the San Antonio Marriott explaining guest services
EVA at the Gaylord Texan texting spa information to a guest
EVA at the Gaylord Texan recognises guest loyalty status and refers guest to the Bonvoy app
EVA at the Gaylord Texan manages a service request and gathers guest feedback
EVA at the Courtyard Toronto managing an early check-in and gathering guest feedback in French Canadian
Hear EVA in action by calling any of the following Marriott properties; the Walt Disney World Swan & Dolphin, the New Orleans Marriott, the San Antonio Marriott Rivercenter, the San Antonio Marriott Riverwalk, the Sheraton Grand Chicago, the JW Marriott Washington DC , the Courtyard Toronto Downtown and any of the Gaylord properties.
Why should you deploy EVA?
In simple terms, EVA can reduce calls to guest services by more than 75% – freeing up front-of-house and back office staff to carry out other duties or engage with guests face-to-face. It will help your teams manage guests interactions before, during and after their stay.
At some of the top performing sites, EVA has been proven to successfully answer 90% of all calls and of those calls it reduced calls to operators by 79%. For the first half of January 2023, for all of the Gaylord properties combined, EVA has successfully answered an average of 84.6% of all calls and of those calls, EVA reduced calls to operators by a staggering 78%.
During this period, EVA has handled well over 84,000 Internal and External guest calls for the Gaylord properties.
What else do you need to know?
The following guides explain how EVA can either be integrated to your existing PBX or to our Evolution Voice cloud telephony platform.
They also explain how EVA can connect to other hotel systems via APIs and why hotels should be adopting AI.
Click on the images above to download our free guides
Speak to the team at Fourteen IP
About Fourteen IP
Founded in 2011, Fourteen IP has established itself as the global carrier for the hospitality industry with its Evolution Voice Cloud PBX services being deployed in over 300,000 hotel rooms across 24 countries, supporting leading hotels and groups worldwide.
Evolution Virtual Agent (EVA) is the leading AI solution for hotels and we are already helping Marriott hotels reduce calls to guest services by over 75%.
We also provide SIP Trunks and Cisco Webex collaboration services to provide end-to-end communications and technology solutions to the hospitality sector. For more information please email firstname.lastname@example.org.
Fourteen IP is a Marriott approved vendor for cloud PBX, SIP Trunks and AI systems.
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