Marriott’s Grande Vista in Orlando, Florida has deployed EVA 2.0 and is enjoying a call reduction of over 75% allowing associates to give their guests the very best service possible.
Many of us are already interacting with Artificial Intelligence (AI) in our daily lives, often without us knowing and now more hotels are adopting AI and reaping the benefits it offers guests and organizations. EVA 2.0 is reducing wait times and therefore abandoned calls are drastically reduced. Properties that have deployed EVA have reported that guest experience has greatly improved due to guests being dealt with more quickly and efficiently.
If you would like to learn more about how to
- Reduce costs
- Reduce calls to guest services
- Improve guest engagement
- Improve guest satisfaction
- Manage multi-media interactions
- Make interactions more human
Visit our website to find out more Evolution Virtual Agent or give us a call at +1 407 204 1614 or for our UK branch +44 1942 369196