A survey of Hoteliers, rather than guests on the importance of WiFi for their Hotels, and improving service and Guest Satisfaction
With the rise of TripAdvisor, travel blogs and other opportunities to vent frustrations and satisfaction on their experiences, it’s clear that hotel guests are becoming exacting in their requirements. When they enjoy good service they will probably speak out. When they are unhappy, they are even more likely to share their thoughts and opinions openly and publicly. There have been many surveys and reports on trends in customer demands, but little to show how hotels are addressing the challenge. In this report we want to redress that balance. We set out to discover specifically if hotels understand the growing demand from travellers – both business and leisure – to be always connected to people, entertainment and business over the internet.