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Evolution Virtual Agent™ Hotel AI Solution 

Where Hospitality Meets Artificial Intelligence

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INTRODUCING EVOLUTION VIRTUAL AGENT (EVA)

Here at Fourteen IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk - with EVA (Evolution Virtual Agent ™), everything guests need is just a conversation away.

EVA isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.

Unlike traditional voice bots EVA is guest led, meaning guests can ask EVA anything they like rather than be led by the bot telling them what they can ask. Guests can talk to EVA like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and EVA can understand and respond accordingly.

Core Features

Available 24/7/365

EVA is available day and night, answering guest calls quickly and professionally. EVA doesn’t need holidays, get sick or leave to work elsewhere.

Multi-lingual

EVA is available in multiple languages including English, French, Spanish, German, Italian and can offer guests a choice on answering.

SMS and Webchat

EVA can send information to guests via SMS such as directions and web links, and manage social media and webchat interactions.

Gathers Feedback

EVA can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.

Room Service Ordering

Guests can place orders for room service directly through EVA, when integrated with SevenRooms, OpenTable or similar booking platforms.

Concierge Services

From restaurant reservations to transportation arrangements, EVA can assist guests with planning their itinerary and exploring.

Check-in/Check-out

EVA streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.

API Integrations

Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.

Here’s why leading hotel brands have approved EVA for their hotels

1

Reduces Front Desk Calls by 75%

With human-like interactions our AI-powered virtual assistant EVA handles common guest enquiries, such as room service and housekeeping requests, reservation modifications and local recommendations, significantly reducing the burden on your front desk staff.
2

Instant Assistance

Guests can quickly access EVA anytime, anywhere, via voice commands or text messaging. Whether they’re in their room, lounging by the pool or exploring the city, help is just a call or tap away since EVA can manage SMS/WhatsApp/Facebook Messenger and Webchat interactions.
3

Personalised Recommendations

EVA leverages generative AI and machine learning to understand guest preferences and behaviour, offering personalised recommendations for dining, activities and amenities tailored to each hotel.
4

Seamless Integration

EVA seamlessly integrates with your existing hotel management systems, including property management software (PMS), booking engines and customer relationship management (CRM) platforms, ensuring smooth operation and data synchronisation.
5

Enhanced Guest Satisfaction

By providing instant assistance and personalised experiences, EVA enhances guest satisfaction and loyalty, leading to positive reviews, repeat bookings and increased revenue.
Resources

Download our buyers guide to hotel AI solutions

Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.

Download

Hear EVA in Action

EVA answering guest questions at the San Antonio Marriott

EVA providing spa information and gathering guest feedback at the Gaylord Texan

EVA recognising guest loyalty status and referring them to the loyalty app at the Gaylord Texan

EVA managing a request for room supplies and texting information about a loyalty app

EVA managing a request for a sofa bed at the Courtyard Paris Gare de Lyon

EVA managing a guest request for shampoo to be sent to their room

Get started with Hotel AI  today!

Contact us today to learn more about how EVA can benefit your property and schedule a demo. Join the ranks of leading hotels worldwide that are embracing AI technology to exceed guest expectations and stay ahead in the competitive hospitality industry.

About Us

Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.

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