Evolution Voice™ Hotel Cloud Telephony
Industry Leading Hotel Cloud Telephony
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WHAT IS EVOLUTION VOICE?
Evolution Voice™ is our industry-leading hotel cloud telephony platform that has been designed exclusively for hotels, with options for Select/Focused Service hotels, as well as Full-Service hotels and resorts.
With pricing from as little as $1 per room per month, our commercial models allow payments to be reduced, spread over time and we also offer a $0 initial fee option, to help keep your capital spend to an absolute minimum.
Adding and removing licences is a breeze and we can even de-activate guest rooms for a period if you are closed during winter or perhaps during a refurbishment.
Approved by all leading hotel brands Evolution Voice has been deployed in over 330,000 hotel rooms worldwide and offers reliable cost-effective hotel cloud telephony, jammed packed with all the features and functionality a hotel of any size could require.
At the heart of Evolution Voice is our Cisco BroadWorks telephony platform that operates in a carrier-grade environment, that delivers in excess of 99.99999% up time – more reliable than any on-premises based service.
Used in conjunction with Jazzware, our Evolution Voice hotel cloud telephony solution offers call accounting, IVR, guest voicemail and wake up services, providing a flexible, cost-effective telephony service with minimal up-front expense. We also offer emergency alerting and compliance with legislation on Emergency Call alerting.
We have a range of productivity enhancing and cost saving features such as our mobile apps, that allow users to operate from a single device.
Core Features
Call Queuing
Call queuing allows the ability to queue your calls until agents are available to handle them. This function is managed through the online portal.
Call Recording
Call recording software enables you to record telephone calls. It provides you with the ability to retrieve, store and share recordings.
Magic User Portal
Magic portal is designed to help individual users to view detailed reporting on their properties, such as usage on a per extension or department basis.
PMS Integration
PMS software, is a hotel management software, which functions as a central point of control. Allowing hotels to manage everyday operations.
Multi-Site
Unify all your sites and home workers, this will enable all locations to form a single solution.
Message on Hold
Message or music on hold enables you to play music or use the opportunity to promote your products and services.
Guest Services
Schedule wake up calls and check rooms in and out, when paired with EVA it manages all guest enquiries.
IVR
Interactive Voice Response systems automatically route enquiries to the right resource at your company.
Why Evolution Voice is approved by leading hotel brands
- Solutions for Select and Full-Service Hotels & Resorts
- Flexible commercial options
- No need to change your guest telephones
- No requirement for new cabling
- Integration with all leading PMS systems
- Full integration with Evolution Virtual Assistant (EVA)
- Fully compliant with Ray Baum and Kari’s Law for 911 calls and alerts
Don’t leave the future of your hotel communications to chance – move to the leading hotel cloud telephony solution from Fourteen IP.
Resources
Download your guide to why hotels are moving communications to the cloud
The cloud has grown into a mainstream alternative, with the opportunity to remove on-premises hardware and fixed lines appealing to organisations of all sizes. But why switch to the cloud if you are a hotel?
Magic Portal
Simplify Administration with our Magic portal
Our Magic portal simplifies the Management and Administration of Guest Interactions in a single Console enabling hotel staff to quickly provide customers with telephone access, implement routine moves and changes and view basic reporting and wallboards for single or multiple properties.
Its intuitive user interface delivers increased efficiency in phone management for both users and Fourteen IP for simple device management of handsets from Snom, Yealink, Poly (formerly Polycom) and more. APIs with Jazzware enable integration with PMS systems for simple management of voicemail and guest accounting.
Futureproof your hotel telephony
Don't leave the future of your hotel communications to chance - move to the leading hotel cloud telephony solution from Fourteen IP.
About Us
Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
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