Move to the cloud
Our EVOLUTION Voice service is a cloud based telephony service that has been tailored to the needs of the hospitality sector. Important calls reach you when you want, where you want, how you want and on the device you want. Whether it’s at a desk phone, roaming the premises on a cordless phone, working from a home office or even out on the road on your own mobile phone, you never have to miss a call.
Our EVOLUTION Voice cloud-based telephony services replaces an existing on-premises telephone system or PBX with a virtual phone system that is hosted remotely in secure data centres, offering enhanced business continuity, flexibility and scalability. It offers a comprehensive feature set for both guests and staff including call centre and mobility applications and works with most existing bedroom telephones.
EVOLUTION Voice is perfectly placed to offer extension dialling between sites, access to online enterprise directories, mobility (integration with mobile phones) and advanced features for everyone. Staff have access to web portals and toolbars on their desktop to manage calls and can have feature-rich handsets that support HD Voice for a dramatically enhanced call experience.
Join the Evolution
Watch our short video which explains the benefits of EVOLUTION Voice
Carrier Grade Reliability
At the heart of EVOLUTION Voice is the world leading BroadSoft hosted VoIP platform, that operates in a carrier-grade environment that is more reliable than any on-premises based service. BroadSoft leads global UCaaS market.
Used in conjunction with Tiger and SDD, our EVOLUTION Voice telephony solution offers call accounting, guest voicemail and wake up services, completing a flexible, cost effective telephony service with minimal up-front expense and pricing linked to hotel occupancy and connectivity to all major PMS systems.
One of the many benefits to this hosted telephony service is that is available across multiple hotels and multiple countries, so multiple hotels can take advantage of free hotel to hotel calls and shared staff resources if needed.
Packed with Value Added Features
Full automatic call distribution (ACD) features
Agent and supervisor functionality
Full reporting and call management software
Flexible agent login from any geographic location
Audio and multimedia conferencing options
Productivity enhancing mobile integration for staff
Choose from a range of handsets
Let us help you
Thinking about moving to the cloud but not sure what the options are?
Get sound advice from a company that specialises in hospitality communications – talk to Fourteen IP.