Fully Managed Hospitality Telephony Service

The chosen solution for major global and regional hotel brands worldwide.

Live in 13 countries – installed in over 20,000 hotel rooms.

Move to the cloud

Our EVOLUTION Voice service is a cloud based telephony service that has been tailored to the needs of the hospitality sector. Important calls reach you when you want, where you want, how you want and on the device you want. Whether it’s at a desk phone, roaming the premises on a cordless phone, working from a home office or even out on the road on your own mobile phone, you never have to miss a call.

Our EVOLUTION Voice cloud-based telephony services replaces an existing on-premises telephone system or PBX with a virtual phone system that is hosted remotely in secure data centres, offering enhanced business continuity, flexibility and scalability. It offers a comprehensive feature set for both guests and staff including call centre and mobility applications and works with most existing bedroom telephones.

EVOLUTION Voice is perfectly placed to offer extension dialling between sites, access to online enterprise directories, mobility (integration with mobile phones) and advanced features for everyone. Staff have access to web portals and toolbars on their desktop to manage calls and can have feature-rich handsets that support HD Voice for a dramatically enhanced call experience.

Join the Evolution

Watch our short video which explains the benefits of EVOLUTION Voice

Carrier Grade Reliability

At the heart of EVOLUTION Voice is the world leading BroadSoft hosted VoIP platform, that operates in a carrier-grade environment that is more reliable than any on-premises based service. BroadSoft leads global UCaaS market.

Used in conjunction with Tiger and SDD, our EVOLUTION Voice telephony solution offers call accounting, guest voicemail and wake up services, completing a flexible, cost effective telephony service with minimal up-front expense and pricing linked to hotel occupancy and connectivity to all major PMS systems.

One of the many benefits to this hosted telephony service is that is available across multiple hotels and multiple countries, so multiple hotels can take advantage of free hotel to hotel calls and shared staff resources if needed.

Packed with Value Added Features

Features include:

  • Full automatic call distribution (ACD) features

  • Agent and supervisor functionality

  • Full reporting and call management software

  • Flexible agent login from any geographic location

  • Audio and multimedia conferencing options

  • Productivity enhancing mobile integration for staff

Broadsoft

Choose from a range of handsets

Polycom VVX 500
Vtech VSP736
Yealink T46G
Yealink W56P

Let us help you

Thinking about moving to the cloud but not sure what the options are?

Get sound advice from a company that specialises in hospitality communications – talk to Fourteen IP.

Get in Touch

For more information about our EVOLUTION Voice service call us on +44 1942 369196 or for US +1 407 204 1614