CEO Blog: Reflecting on 2023 and what’s in store for 2024
CEO Blog: Reflecting on 2023 and what’s in store for 2024 What were your highlights for 2023? For Fourteen IP, like everyone in and connected to the hospitality industry, the last few years have been challenging and after the pandemic, we have seen many changes and had to adapt. We spent much of 2022 working internally and with customers on new products and services to help serve these new needs and the last 3 months
Navigating the risks associated with AI in hospitality
Navigating the risks associated with AI in hospitality – Safely begin your hotel’s journey into AI with our opinion piece from our CEO.
Revolutionizing The Hospitality Industry With Artificial Intelligence
Forbes article on how harnessing the power of AI, hoteliers can revolutionize the guest experience, personalize service, streamline operations and bring more to the bottom line.
Five use cases for voice assistants in hotels
The increasing prevalence of voice-based interactions in everyday life has led to a rising demand for similar convenience during travel. Here are 5 use cases for intelligent voice assistants in hotels
7 Reasons for Reliable Internet Access in Hotels
Internet access has become an integral part of the hotel experience. It directly influences guest satisfaction, reputation, online presence and competitive positioning in the market.
AI Enabled Customer Service
According to a recent article by analysts McKinsey and Company, “AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalised, proactive experiences that drive customer engagement.” Find out more…
What AI-driven customer service maturity looks like
According to a recently published article by analysts McKinsey and Company, on the “AI-enabled customer service”, our AI-powered virtual agent solution EVA, has achieved level four on a five-level scale, describing the maturity of a company’s AI-driven customer service.
Large Language Model AI Transforms Hotel Guest Interactions
Large Language Model AI Transforms Hotel Guest Interactions CEO Neil Tolley describes our AI Journey with EVA – Our AI Powered Virtual Agent Solution for
An interview with Ron Grau
An interview with Ron Grau It is time to introduce our CEO, North America, Ron Grau to the blog. Ron talks all about the year
