Five use cases for voice assistants in hotels
The increasing prevalence of voice-based interactions in everyday life has led to a rising demand for similar convenience during travel. Here are 5 use cases for intelligent voice assistants in hotels
7 Reasons for Reliable Internet Access in Hotels
Internet access has become an integral part of the hotel experience. It directly influences guest satisfaction, reputation, online presence and competitive positioning in the market.
AI Enabled Customer Service
According to a recent article by analysts McKinsey and Company, “AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalised, proactive experiences that drive customer engagement.” Find out more…
What AI-driven customer service maturity looks like
According to a recently published article by analysts McKinsey and Company, on the “AI-enabled customer service”, our AI-powered virtual agent solution EVA, has achieved level four on a five-level scale, describing the maturity of a company’s AI-driven customer service.
Large Language Model AI Transforms Hotel Guest Interactions
Large Language Model AI Transforms Hotel Guest Interactions CEO Neil Tolley describes our AI Journey with EVA – Our AI Powered Virtual Agent Solution for
An interview with Ron Grau
An interview with Ron Grau It is time to introduce our CEO, North America, Ron Grau to the blog. Ron talks all about the year
Christmas With Fourteen IP – Featuring Neil Tolley
How has business been in 2022 Neil? It’s been a rollercoaster year, as we all came out of covid, we could see the demand for
Fourteen IP shines the spotlight on Customer Experience
Fourteen IP shines the spotlight on its Customer Experience. Customer Service is at the top of the agenda for Fourteen IP. Since the business celebrated
Fourteen IP exhibiting at the Choice Hotels 66th Annual Convention in Las Vegas May 3-5, 2022
Fourteen IP exhibiting at the Choice Hotels annual convention in Las Vegas May 3-5, 2022 Fourteen IP is pleased to be attending and exhibiting at
