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AI Enabled Customer-Service
AI

AI Enabled Customer Service

According to a recent article by analysts McKinsey and Company, “AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalised, proactive experiences that drive customer engagement.” Find out more…

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AI-driven customer service
AI

What AI-driven customer service maturity looks like

According to a recently published article by analysts McKinsey and Company, on the “AI-enabled customer service”, our AI-powered virtual agent solution EVA, has achieved level four on a five-level scale, describing the maturity of a company’s AI-driven customer service.

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