WHAT IS EVOLUTION VOICE?

At the heart of EVOLUTION Voice™ is our Cisco BroadWorks carrier-grade telephony platforms,

that operates in a carrier-grade environment that is more reliable than any on-premises based service.

Used in conjunction with Jazzware, our EVOLUTION Voice™ telephony solution offers call accounting, IVR, guest voicemail and wake up services, providing a flexible, cost effective telephony service with minimal up-front expense.

We also offer emergency alerting and compliance with current and upcoming legislation on Emergency Call alerting.

Evolution Voice™ has been designed for hotels with additional options for select/focused service hotels as well as full-service hotels and resorts. We have products for both alongside a range of productivity enhancing, cost saving features such as our mobile apps that allow users to operate from a single device to cover telephony as well as other functionality such as Push to Talk (PTT) and guest services applications.

Our commercial models allow payments to be reduced, spread over time and we also over a $0 initial fee option to help keep your capital spend to an absolute minimum.

Adding and removing licences is a breeze and we can even de-activate guest rooms for a period if you are closed during winter or perhaps during a refurbishment.

EVOLUTION VOICE HIGHLIGHTS

Features include:

  • Solutions for Select & Full-Service Hotels & Resorts
  • Flexible commercial options
  • No need to change your guest telephones
  • No requirement for new cabling
  • Integration with all leading PMS systems
  • EV Connect with Guest Recognition & Emergency Alert
  • A trusted partner to hotels around the world

Core Features

Call Queuing

Call queuing allows the ability to queue your calls until agents are available to handle them. This function is managed through the online portal.

Call Recording

Call recording software enables you to record telephone calls. It provides you with the ability to retrieve, store and share recordings.

Magic User Portal

Magic portal is designed to help individual users to view detailed reporting on their properties, such as usage on a per extension or department basis.

PMS Integration

PMS software, is a hotel management software, which functions as a central point of control. Allowing hotels to manage everyday operations.

Multi-Site

Unify all your sites and home workers, this will enable all locations to form a single solution.

Message on Hold

Message or music on hold enables you to play music or use the opportunity to promote your products and services.

Guest Services

Schedule wake up calls and check rooms in and out, when paired with EVA it manages all guest enquiries.

IVR

Interactive Voice Response systems automatically route enquiries to the right resource at your company.

Core Features

Call Queuing

Call queuing allows the ability to queue your calls until agents are available to handle them. This function is managed through the online portal.

Call Recording

Call recording software enables you to record telephone calls. It provides you with the ability to retrieve, store and share recordings.

Magic User Portal

Magic portal is designed to help individual users to view detailed reporting on their properties, such as usage on a per extension or department basis.

PMS Integration

PMS software, is a hotel management software, which functions as a central point of control. This allows hotels to efficiently manage everyday operations and tasks.

Multi-Site

Unify all your sites and home workers, this will enable all locations to form a single solution.

Message on Hold

Message or music on hold enables you to play music or use the opportunity to promote your products and services.

Guest Services

Schedule wake up calls and check rooms in and out, when paired with EVA our AI robot it allows you to request additional towels, order room service, find out what the weather forecast and book dinner reservations to name a few.

IVR

Interactive Voice Response systems efficiently classify callers according to their needs and automatically route them to the right resource at your company. Impress callers EVA our Evolution Virtual Agent which is reducing calls to hotel agents by over 50%

EV Select

DESIGNED FOR SELECT & FOCUSED SERVICE PROPERTIES

EV Select Features include:

Reduced capital & operating costs

Retain your existing guest telephones

No need to change your cabling

Flexible commercial options

Call Accounting, Wake Up & Guest Voicemail

Integration with all leading PMS systems

Magic Reporting and Device Management

911 Alerting & Guest Recognition

MAGIC PORTAL

Magic portal is designed to help individual users, Hotel IT Managers, Area IT Managers to view detailed reporting on their properties, such as usage on a per extension or department basis, Auto attendant or IVR usage and the options chosen by your callers can be filtered by time of day and day of week, allowing you to manage the features and functions on your device or the devices in your department.

Easily add and remove features, speed dial and more by dragging and dropping them to buttons on individual devices or deploy to groups of devices quickly and easily. Change your voicemail PIN, check basic reporting and more.

Want to know more about Evolution Voice?