Intelligent Automated Guest Interactions,
IVR and AI for Hotels Worldwide

Read on to discover how you can improve efficiencies and guest interactions with EVA – our Evolution Virtual Agent service for hotels

The following information has been compiled for all Managed and Franchised properties and provides everything you need to know about our AI-powered virtual agent solution for hotels – EVA. EVA, is approved by multiple major hotel brands. for 

What is EVA?

Our Evolution Virtual Agent service for hotels (EVA) combines intelligent IVR with AI technology and machine learning to help hotels around the world enhance staff productivity and improve the guest experience. Available 24x7x365 EVA can reduce calls to guest services by over 75%, allowing staff to concentrate on guests requiring that extra personal touch. In 2022, EVA successfully answered over 6 million guest calls.

With its almost human like interaction, EVA virtual agents can take and make calls to guests and staff in order to provide answers to regularly asked questions, take requests for wake-up calls, room items and maintenance requests. EVA can also integrate with 3rd party front and back-of-house hotel systems, see API guide below.

What does EVA sound like?

The following audio clips have been recorded from live installations. Click on the play arrow to listen to each example in turn.

Virtual Agent for Hotels
EVA answering guest questions at the Hilton Buena Vista Palace
Virtual Agent for Hotels
EVA at the San Antonio Marriott explaining guest services
Virtual Agent for Hotels
EVA at the Gaylord Texan texting spa information to a guest
Virtual Agent for Hotels
EVA at the Gaylord Texan recognises guest loyalty status and refers guest to the Bonvoy app
Virtual Agent for Hotels
EVA at the Gaylord Texan manages a service request and gathers guest feedback
Virtual Agent for Hotels
EVA at the Courtyard Toronto managing an early check-in and gathering guest feedback in French Canadian

Why should you deploy EVA?

In simple terms, EVA can reduce calls to guest services by more than 75% – freeing up front-of-house and back office staff to carry out other duties or engage with guests face-to-face. It will help your teams manage guests interactions before, during and after their stay. 

At some of the top performing sites, EVA has been proven to successfully answer 90% of all calls and of those calls it reduced calls to operators by 79%. For the first half of January 2023, for all of the Gaylord properties combined, EVA has successfully answered an average of 84.6% of all calls and of those calls, EVA reduced calls to operators by a staggering 78%.

During this period, EVA has handled well over 84,000 Internal and External guest calls for the Gaylord properties.

What else do you need to know?

The following guides explain how EVA can either be integrated to your existing PBX or to our Evolution Voice cloud telephony platform.
They also explain how EVA can connect to other hotel systems via APIs and why hotels should be adopting AI.

Download more information about EVA

Find out more about our AI-powered Virtual Agent and how it can enhance guest engagement and improve hotel productivity.

How EVA can be deployed at your hotel

Find out how EVA can be integrated to existing PBXs or seamlessly combined with our cloud telephony service.

How to boost EVA using API integrations

Discover which service optimization solutions and hotel systems already integrate with EVA and see additional planned integrations. 

10 reasons you should be adopting AI in your hotel

In case you are still wondering, download our guide to the 10 reasons you should be adopting AI in your hotel such as EVA.

Click on the images above to download our free guides

Speak to the team at Fourteen IP

About Fourteen IP

Founded in 2011, Fourteen IP has established itself as the global carrier for the hospitality industry with its Evolution Voice Cloud PBX services being deployed in over 300,000 hotel rooms across 24 countries, supporting leading hotels and groups worldwide.

Evolution Virtual Agent (EVA) is the leading AI solution for hotels and we are already helping hotels reduce calls to guest services by over 75%.

We also provide SIP Trunks and Cisco Webex collaboration services to provide end-to-end communications and technology solutions to the hospitality sector. For more information please email

Fourteen IP is an approved vendor for cloud PBX, SIP Trunks and AI systems with multiple leading hotel brands.

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Thinking about installing an EVA but not sure what the options are?

Book a free demo to see our EVA can transform your hotel, or give us a call and we can give your advice, we specialise in hospitality communications – talk to Fourteen IP.