Further to the latest announcements from BT Openreach (below), the repair work stack has significantly increased to approximately 20K a day (from the recent 16K a day) and therefore more resources have been diverted to attend to this backlog.
As a result, the provision work stack has been further impacted so that the UK wide average lead time across all products has increased to 20 working days. However, it should be noted that there will be specific geographical areas that will have significantly longer lead times (for example Northamptonshire is 31 working days).
For clarity, the current impact on Provisioning is as follows – Wales, Midlands and North West are now receiving first appointment dates in February, and 1,333 exchanges (64% of the overall footprint) have no engineer availability before 19th January.
—-
Update from BT Openreach 16/12/11
The MBORC (Matters Beyond Our Reasonable Control) declaration made on 9 December 2011 remains in place in Scotland, Northern Ireland and areas of Cumbria; this is a direct result of damage caused by severe weather conditions in these areas. We have explained in previous briefings the actions we have taken to return faults to normal working levels and minimise any further disruptions. We will remove the MBORC status as soon as we possibly can.
The current weather issues have resulted in higher fault volumes than we had planned for, despite contingency being built into our plans. In addition, we are also expecting heavy storms to continue today in the southern half of England and Wales and snow has been forecast in central England.
Current repair workstack volumes are at 20K as a direct result of these weather conditions, so we have factored in an increased intake for the coming period and expect to see a total repair workstack being reduced to between 13K and 15K by Saturday 24 December. Average provision lead times are currently at 20 working days and we will continue to work to reduce this. Increased focus will be given to the worst lead-times to bring these down to no greater than 28 working days by Saturday 24 December.
We continue to focus on repairing the network in the affected areas and will continue to give you updates as the situation develops. Further details on the MBORC can be gained by clicking here and confirming your customer log-in details to access the MBORC tool.
Please speak to your Customer Service Manager if you need any additional information.
