Fourteen IP via its Evolution Voice solutions provides emergency routing services over the range of fully hosted PBX solutions for E911 compliance with Ray Baum’s Act, which is enforceable as of January 6, 2021, and Kari’s law, which went into effect February 16, 2020.

For SIP trunking solutions, you are required to work with your PBX vendor to ensure full compliance, Evolution Voice will route the calls correctly so long as your PBX is configured correctly. If you require any assistance with this please do not hesitate to reach out to your account manager in the first instance.

Ray Baum’s Act requires that all 911 calls include the “Dispatchable Location” of the caller in the form of additional information provided to the Public Safety Answering Point (PSAP) receiving the call. Dispatchable Location of the caller is the precise location at which emergency services are required to attend. Compliance mandates certain location information (floor, room number, method to access room, etc.) be communicated to public safety providers to facilitate optimal emergency response.

Kari’s Law requires direct 911 dialing and notification capabilities in multi-line telephone systems (MLTS), which are typically found in hotels. This simply means that by dialing 911 or 9911 the caller will still reach the emergency services.

Failure to comply with Ray Baum’s Act can result in significant penalties of up to $10,000 plus $500/day. The act came in to force on 6th Jan 2021 and applies to all new MLTS or any existing MLTS that makes ‘significant changes’

All our existing installations of Evolution Voice, already comply with Kari’s law. SIP trunk customers should again ensure they comply via their PBX vendor. Fourteen IP also recommends hoteliers contact their legal counsel to determine the compliance requirements and risks associated with their properties.

For more information please do not hesitate to contact us.

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