Fourteen IP Director Neil Tolley in Discussion About Hotel Telecoms
Fourteen IP Director Neil Tolley joined a distinguished group of experts in commenting on The Future of Hotel Telecommunications for hotel technology consultant Dan Philips, in an article for Hospitality Upgrade magazine.
The article discusses how in a world where everybody is moving to the cloud, why do some hotels still look for a traditional telephone systems, when most guests communicate through a number of media, the last of which is the guest room telephone. It leads to some interesting debate on how hotel guests are thought to use a guest phone for room service and reception, along with what they would do in the event of an emergency.
Others were suggesting they had experienced less than reliable hosted services – clearly not the Evolution Voice service from Fourteen IP!
The consensus appears to be that hotels need to be looking at linking with devices and applications that the guests independently choose to buy and use, with the flexibility to adapt to the changing needs of the more tech’ savey guests.
The discussion included thoughts and on the cost of hotel guest rooms – a factor that Fourteen IP has considered and addressed with Occupancy Based Pricing for hotel telecommunications.
For more information about hotel telecommunications from Fourteen IP, please get in touch.